Shipping and Returns
FREE SHIPPING FOR U.S. ORDERS OVER $69.99* Otherwise $10 Flat Rate.
*Free Shipping restrictions. This offer is good for the contiguous United States only.
Wholesale Customers: Please inquire regarding your Pricing and Free Shipping options. Click for Application
Orders will be shipped via our choice of carrier. Usually UPS, FEDEX, or USPS. Occasionally, our freight calculator might be off for very heavy, bulky, over-sized, International Orders, or Overnight Delivery orders. This might cause the actual shipping charges to be higher than what is shown during checkout. If this is the case, we will contact you first before shipping to get your approval for any additional shipping charges. Oasis strives to ship within 2 to 5 business days of your purchase. Refused Orders and Undeliverable Orders: Any order sent to a customer that is refused or is undeliverable will be charged the full shipping costs, including return shipping to Oasis. Undeliverable packages include orders with incorrect addresses or orders where the delivery company has made attempts to deliver and no one is available to accept the package.
Address corrections: A $15.00 address correction fee will apply for incorrect addresses. Major carriers like UPS or FedEx will impose address correction charges for incorrectly-formatted or improperly addressed mail and packages. This covers the shipping company’s costs that are passed onto Oasis.
Shipping Worldwide: Due to the nature of shipping internationally, our freight calculations may not be accurate on this website. If so, we will contact you first before proceeding with the order. If you do not return our email regarding additional shipping charges within 3 business days, we will remove items from your order until the shipping charges equal out from what was charged on the order. Regarding the items that were removed, we will adjust your invoice accordingly.
International Standard: Time to delivery: 2 to 4 Weeks after shipping and may take longer. Military Mail: Time to delivery: 5 to 10 business days after shipping and may take longer.
For Pickup Orders: Click on the "pick-up" button when checking out. Orders are available to be picked up Monday - Friday from 8 am - 3:30 pm. We will email you when the order is ready. When Using the Pick-Up Option - Please Note: If we find that the Pick-Up code is used and the customer does not want to pick it up, Oasis will ask for a credit card number to charge the customer for the shipping. We will not ship the order until the shipping charge is paid. If the customer does not want to pay for shipping charge and does not want to pick it up, we will cancel the order and charge a 20% re-stocking fee on all items.
We at Oasis Cake and Candy Supply want you to be completely satisfied with your purchase. Please call our customer service department at 1-800-441-3141 or email at firstname.lastname@example.org before returning any merchandise.
All return requests for unwanted items must be made within 5 days of receiving the order.
Only SEALED, UNOPENED and UNUSED merchandise in its original packaging will be accepted. Returns must be received within 30 days. Please include your packing slip with your return. A refund will be issued within 5 business days of receiving your return.
Edible food products are not returnable. All gift certificates are non-refundable.
Food items shipped during the summer months are shipped at the customer's risk. We do not accept returns on melted chocolate. Edible decorations are brittle and easily damaged in shipping. While we do our best to pack them securely for you, some breakage is inevitable. Please order extra to insure you have enough. No refunds, replacements or returns. Therefore, these items have been priced accordingly.
Seasonal items cannot be returned. All Discontinued and Sale/Clearance Merchandise is Non-Returnable. A restocking fee of up to 20% may be assessed on authorized returns.
-If the customer claims the package was returned but Oasis does not have it; we will ask for the tracking number for the returned package. If the customer does not provide a tracking number for the returned package, we cannot issue a refund. Oasis is not responsible for lost or stolen items being returned.
If Oasis Shipped the Wrong Item
First, call customer service within 5 days of receiving your package and we will correct our error. PLEASE do not ship the item back before calling.
Tracking Shows Delivered but Not Received
To ensure all of our customers receive their packages, Oasis makes sure every package is trackable. For every package that is shipped, the customer will receive a tracking number. The tracking number provided will ensure that the package is delivered. In very few cases the package may say it's delivered, but it is not. For the few that are not delivered and the tracking says it has, we ask the customer to do a few things before contacting Oasis.
- Check with the Carrier Company who delivered the package. In some circumstances the package may be waiting to be picked up at the customer's local delivery center. The Carrier has full discretion to deem the place of delivery "safe" to leave your package or to re-schedule delivery for a later date.
- Check with other household members and neighbors.
- Take a look outside. Sometimes the carriers may "hide" the package if it is an unsafe area or no one is there to personally receive the package. The package may be hidden in bushes/shrubs surrounding the place of delivery.
If the package is still missing please contact Oasis. Oasis will file a report with the Carrier's Theft Department. Tampering with mail is a Federal Offense and Oasis takes this matter very seriously. The outcome of the report may take several business days. Once Oasis hears back from the Carrier's Theft Department, we will issue a refund. We will not reship the package. The customer must place another order.
We take pride in packaging your orders with great care. However, sometimes damage occurs and we need to be notified promptly in order to serve you better. Please DO NOT throw out any damaged product. We may ask to see pictures of the damage and/or send the damaged item back. If our request to see the item is not fulfilled because it has been discarded, we will not issue a refund.
For Damaged Goods Claim
Save your shipping box and packaging! It needs to be inspected by the carrier. Claims cannot be made for damaged goods if the box is discarded. Call our customer service number to report damaged goods within 3 days of receipt of product. A return merchandise label may be issued if we wish to have the product returned to us. A delivery carrier will pick up your package. A refund on your credit card will be issued when we receive the damaged goods providing all conditions of our return policy are met. We can also ship out a replacement item.
Refused Orders and Undeliverable Orders
Any order sent to a customer that is refused or is undeliverable will be charged the full shipping costs, including return shipping to Oasis and a restocking fee. Undeliverable packages include orders with incorrect addresses or orders where the delivery company has made attempts to deliver and no one is available to accept the package.